Terms of Service

1. General Provisions

  • This website serves as a presentation of our wooden paddle boards and other products.
  • All products are available exclusively by pre-order and proforma invoice. Direct online purchasing is not available.
  • By submitting an inquiry or confirming an order, you agree to these terms.
 

2. Orders and Payments

  • Each paddle board is custom-made and tailored to the buyer’s preferences.
  • After submitting an inquiry, we will send you a proforma invoice with details on pricing, delivery time, and payment methods.
  • Production begins only after full payment or an agreed deposit has been received.
  • Prices are listed in EUR and may or may not include taxes (please specify details).
  • We accept payments via bank transfer.
 

3. Production Time and Shipping

  • As each product is handcrafted, the estimated production time is 3 to 5 weeks after payment is received.
  • Once production is complete, the product will be shipped to the agreed address or made available for personal pickup.
  • Shipping costs are determined individually based on the buyer’s location and the shipping method.
  • We offer worldwide shipping. The buyer is responsible for any customs duties and import taxes.
 

4. Returns and Complaints

  • Due to the nature of the product (handmade and custom-made), returns are not possible, except in cases of manufacturing defects.
  • If you receive a damaged product, you must notify us within 48 hours and provide photographic evidence.
  • In the case of a justified complaint, we offer repair or product replacement.
 

5. Warranty

  • We offer a 5-year warranty on craftsmanship and materials for all wooden paddle boards, provided they are used and maintained correctly.
  • The warranty does not cover damage caused by improper use, inadequate storage, or natural elements (e.g., extreme weather conditions).
 

6. Limitation of Liability

  • We are not responsible for injuries or accidents resulting from the use of our paddle boards. Users assume full responsibility for their usage.
  • Our website may contain links to third-party websites, for which we assume no liability.
 

7. Data Protection

  • Your personal data is processed in accordance with our Privacy Policy and will not be shared with third parties without your consent.
 

8. Changes to Terms

  • We reserve the right to change these terms at any time. Updates will be published on our website and take effect immediately upon posting.
 

9. Contact Information

  • For any questions regarding orders and terms of service, please contact us at info@seboards.com